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FAQ

How can I create a Seller’s account?
  1. Press on the button ‘Login / Register’ on the top right part of the screen.
  2. Select the choice ‘Create an account’.
  3. Next, select the button ‘Seller’ and carefully fill in the required fields.
  4. Read and agree to the Terms of Use and the Content Policy, and mark the corresponding box.
  5. Press the button ‘REGISTER’.
  6. Go to your email account and press the button ‘Verification of email’. In case you didn’t receive a verification email, please contact us at [email protected].
  7. Press the button ‘Registration completion’.
  8. Fill in the ’Username’ and the ‘Pass word’ and press the button ‘LOGIN΄.
How can I create a Buyer’s account?
Follow the same steps as in the creation of a Seller’s account, choosing in step 3 the box «Buyer».
How can I create a Buyer & Seller’s account?
Follow the same steps as in the creation of a Seller’s account, choosing in step 3 the box «Buyer & Seller».
How can I add a Product?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen, and then press the button ‘Products’.
  3. Next, press on the button ‘Add new product’.
  4. Select the category in which you want to insert your product.
  5. Select the subcategory in which your product corresponds and press on the button ΄Continue’.
  6. Fill in the required fields and press the button ‘Save’ at the bottom of the page.
How can I change the price of a Product?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen, and then press the button ‘Products’.
  3. Search the desired product, by pressing the button ‘Product categories’ or write the name of the product in the box ‘Product search’ and press the blue search button.
  4. When the product appears, select it by clicking on it.
  5. Look for ‘Pricing Policy’ and ‘Price’.
  6. Select which pricing type you want to change ‘Single price’ or ‘With scale’. Insert the new price and press the blue button ‘Save’ at the bottom of the page.
How can I add a Product Photo?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen, and then press the button ‘Products’.
  3. Search the desired product, by pressing the button ‘Product categories’ or write the name of the product in the box ‘Product search’ and press the blue search button.
  4. When the product appears, select it by clicking on it.
  5. If you want to add a new product press the button ‘Add new product’ .
  6. Look for ‘Photos’ and press on ‘Add Photo’.
  7. Select the desired file from your computer and press the blue button ‘Save’ at the bottom of the page.
How can I add a Special Offer to a Product?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen, and then press the button ‘Products’.
  3. Search the desired product, by pressing the button ‘Product categories’ or write the name of the product in the box ‘Product search’ and press the blue search button.
  4. When the product appears, select it by clicking on it.
  5. Look for ‘Start special offer’ on the top right corner of the page.
  6. Insert the desired discount and press the button ‘Activate price offer’.
  7. Press the blue button ‘Save’ at the bottom of the page.
How can I stop the Special Offer of a Product?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen, and then press the button ‘Products’.
  3. Search the desired product, by pressing the button ‘Product categories’ or write the name of the product in the box ‘Product search’ and press the blue search button.
  4. When the product appears, select it by clicking on it.
  5. Look for ‘Start special offer’ on the top right corner of the page.
  6. Press the button ‘Remove price offer’ and then press the blue button ‘Save’ at the bottom of the page.
Where can I find the Subscriptions’ Packages?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and next, select the button with your company name from the choices below.
  3. At the bottom of the page you will find the table in which the benefits and the cost of the subscription packages are included.
How can I purchase a Subscription Package?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and next, select the button with your company name from the choices below.
  3. On the bottom of the page you will find the subscription packages table.
  4. Press the button ‘Selection’ under the package you want to purchase.
  5. Finally, press the button ‘Membership upgrade’.
How do I set out the Products I want to promote? (only applies to those who have purchased a subscription package)
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and then, the button ‘My account’ .
  3. Look for the choice ‘MEMBERSHIP’ on the vertical menu on the left of the page.
  4. Under ‘Select Home Page Suggested Products’ search and select the products you wish to promote.
  5. Next, press the blue button ‘Save’ at the bottom of the page.
How can I change my password?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and then, the button ‘My account’ .
  3. Look for the choice ‘UPDATE ACCOUNT’ on the vertical menu on the left of the page.
  4. Insert the new password ‘Change password’ field and then again in the ‘Confirm password’ field.
  5. Next, press the blue button ‘Save’ at the bottom of the page.
How can I change my business name?
You can contact us by phone or send us a relevant message in the Contact Form.
How can I contact a FOOD BROKERS representative?
  1. Login to your account from the home page.
  2. Press the choice ‘Support’ on the top of the page and then press on ‘Contact Form’.
  3. Fill in the form and press the blue button ‘SEND’.
  4. Alternatively, select ‘Contact’ on the bottom of the page and follow step 3.
How can I add a subaccount?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and then, the button ‘My account’ .
  3. Look for the choice ‘USER ACCOUNT’ on the vertical menu on the left of the page.
  4. Press on ‘+’ on the right of the page.
  5. Fill in the required subaccount information and press the blue button ‘Save’.
How can I place an order?
  1. Login to your account from the home page.
  2. Once you choose the desired product after browsing the platform, set the product quantity you want to buy and press the bright blue button ‘ORDER’.
  3. The product is added to your basket. To proceed to sending, look for the truck icon on the top of the page, press the button ‘Orderform’ and then the button ‘Go to summary’ .
  4. Fill in the required information, read and agree with the Terms of Sale and press the button ‘ORDER DISPATCHED’.
  5. Your order has been sent successfully. Please wait for the acceptance of the seller.
How can I contact a Seller?
  1. Login to your account from the home page.
  2. Next to the ‘Search for Products’ field, select the button ‘PRODUCTS’ and then, the choice ‘SUPPLIERS’.
  3. Look for the desired Seller in the search form and select him.
  4. Press the blue button ‘CONTACT US’.
  5. Fill in the contact form and press the blue button ‘SEND MESSAGE’.
  6. Alternatively, search a product of the seller you wish to contact.
  7. On the right of the page, fill in the contact form with the message you want to send, read and agree with the Terms of use and Content Policy and press the button ‘SEND MESSAGE’.
How can I see the Ratings I have been given?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and then, the button ‘My account’ .
  3. Look for the choice ‘RATINGS’ on the vertical menu on the left of the page.
  4. Make sure the field ‘Ratings to you (as seller)’.
  5. Choose the rating for which you want to see more information, and click on it.
How can I see the Ratings I have given?
  1. Login to your account from the home page.
  2. Press the button with your company name on the top right corner of the screen and then, the button ‘My account’ .
  3. Look for the choice ‘RATINGS’ on the vertical menu on the left of the page.
  4. Make sure the field ‘Ratings from you (as buyer)’.
  5. Choose the rating for which you want to see more information, and click on it.
When shall I deliver the order I have received?
When a buyer purchases one of your products, they are given the option to submit a ‘Desired date of order receipt’. This date will be shown to you in the order view under 'Delivery Address'. If you can meet this date you can proceed by accepting the order. If not, you can create a counteroffer to suggest a new delivery date. It is then up to the buyer to accept or reject it. In case the buyer has not set a desired date of receipt, the delivery date of the order depends on your ability, your company policy or any individual arrangement made between you and the buyer.
When will I receive my order?
As you purchase a product you are given the opportunity to submit a ‘Desired date of order receipt’ before you send the order. If the supplier can respond to the specific date, he will accept the order. Alternatively, he is given the opportunity to create a counteroffer in which he proposes a new date of receipt, which you are then asked to accept or reject. In case you do not wish to set a specific delivery date, the date depends on the ability of the supplier, the company policy or any individual arrangement made between you and the seller.
How can I know is the seller has accepted my order?
Once you send an order to a seller, he can accept, reject it or create a counteroffer with some of the data changed. In any case of the above, you will receive a notification on the ‘bell’ icon next to your business logo on all pages of the platform. This is where you can view the order details and proceed with its implementation further.
How do I choose the shipping method of my order?
The shipping method of an order is selected after the acceptance of an order by a seller. Once they accept it you will receive a notification on the 'bell' icon next to your business logo on all pages of the platform. Clicking on the 'view order' option in the notification, you will see the order details, below which you can check the status of your order. There you can choose either to arrange the transportation with a company of your choice, or you can choose the transfer to be made via our logistics partners.
What do the abbreviations FOB and EXW mean?
They describe International Trade Terms relating to international commercial law. EXW – Ex Works (named place of delivery) The seller has the product ready (packaged for transport) outside his premises on the agreed date. The order gets picked up there by the buyer, who is solely responsible for any risk involved in transporting from the point of departure to the place of destination (risk of damage / loss), as well as the relevant transport costs, taxes and duties. FOB – Free on Board (named port of shipment) The seller prepares the products for transport and is responsible for loading on the ship designated by the buyer at the specified port of loading. The risk of loss or damage to the products is transferred to the buyer as soon as the products are loaded on board and the buyer is responsible for any costs incurred from that time onwards.